Privacy Policy for User Mastery

Last Updated: 01 October 2025

1. Introduction

Welcome to User Mastery ("we," "our," or "us"). We are committed to protecting your privacy and the information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS platform that helps companies communicate product updates, announcements, and changes to their users.
By accessing or using User Mastery, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide to Us

We may collect information that you provide directly to us when you:
  • Create an account or user profile
  • Configure your product communication settings
  • Upload content for announcements, feature requests, roadmaps, or help documentation
  • Communicate with us
This information may include:
  • Account information (name, email address, password, company name)
  • Profile information (job title, profile picture)
  • Payment and billing information
  • Content you create using our platform
  • Communications and correspondence with us

2.2 Information We Collect Automatically

When you use our platform, we may automatically collect certain information, including:
  • Usage data (features accessed, actions taken, time spent)
  • Device information (IP address, browser type, operating system)
  • Log data
  • Analytics data related to embedded widgets and user engagement

3. How We Use Your Information

We use the information we collect for various purposes, including to:
  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send administrative notifications, updates, and support messages
  • Respond to your comments, questions, and requests
  • Provide customer service and technical support
  • Monitor and analyse usage patterns and trends
  • Develop new products, services, and features
  • Protect against, identify, and prevent fraud and other illegal activity

4. Sharing Your Information

We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information when you direct us to do so.

4.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.

4.3 Compliance with Laws

We may disclose your information where required by applicable law, regulation, legal process, or governmental request.

4.4 Business Transfers

We may share or transfer your information in connection with a merger, acquisition, reorganisation, sale of assets, or bankruptcy.

5. Data Security

We implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, or disclosure. However, no electronic transmission or storage system is 100% secure, and we cannot guarantee the absolute security of your information.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:
  • Access to your personal information
  • Correction of inaccurate or incomplete information
  • Deletion of your personal information
  • Restriction or objection to processing
  • Data portability
To exercise these rights, please contact us using the information provided in the "Contact Us" section.

7. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

8. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We take steps to ensure that your information receives an adequate level of protection in the countries in which we process it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Compliance with Australian Privacy Guide

User Mastery complies with the Australian Privacy Guide. We collect and process personal information in accordance with the Australian Privacy Principles.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].